General terms and conditions of sale

Object

Les présentes conditions de vente et d’utilisation sont conclues entre :

On one hand

The association Jura Ski Events, registered in the Trade and Companies Register under number 829173442 00015, whose registered office is Jura Ski Events, Stade Nordique des Tuffes, Prémanon, France, hereinafter referred to as the “publisher”.

And on the other hand, any individual or legal entity hereinafter referred to as “Customer” or “User” wishing to make a purchase via the Jura Ski Events World Cup website, hereinafter referred to as “worldcupstationdesrousses.fr”.

Definitions

This will be referred to in the following:
worldcupstationdesrousses.fr and all its pages.
Products’: all (tangible) products and (intangible) services that can be purchased or subscribed to on the site.
Publisher’: The person, legal or physical, responsible for the publication and content of the site and presented in the legal notice of the site.
User’: The Internet user visiting and using the site.
Customer’: The Internet user purchasing a product or service on the site.

Information required by the law on confidence in the digital economy and purpose of the site

This site is published by Jura Ski Events
Legal information about the host and publisher of the site, including contact details and any capital and registration information, is provided in the legal notice on this site.
Information about the collection and processing of personal data (policy and declaration) is provided in the site’s personal data policy.
This site offers online sales of tickets for the cross-country skiing world cup in Les Rousses and products related to the event. Information about the collection and processing of personal data (policy and declaration) is provided in the site’s personal data policy.
The website is freely accessible to all Internet users. The acquisition of a good or a service, or the creation of a member space, or more generally the navigation on the site supposes the acceptance, by the Internet user, of the entirety of the present general conditions, who acknowledges by the same token to have taken full knowledge of them. This acceptance may consist, for example, in the Internet user checking the box corresponding to the sentence of acceptance of the present general terms and conditions, for example with the words “I acknowledge that I have read and accepted all the general terms and conditions of the site”. Checking this condition shall be deemed to have the same value as a handwritten signature by the Internet user.
Acceptance of these terms and conditions assumes that users have the necessary legal capacity to do so. If the user is a minor or does not have legal capacity, he/she declares that he/she has the authorisation of a guardian, curator or his/her legal representative.
The Internet user recognises the value of the automatic recording systems of the editor of the present site as proof and, unless he/she can provide proof to the contrary, he/she waives the right to contest them in the event of a dispute.

Characteristics of the products and services offered

The products and services offered are those listed in the catalogue published on the site. These products and services are offered while stocks last. Each product is accompanied by a description prepared by the publisher based on the descriptions provided by the supplier. The photographs of the products in the catalogue reflect a faithful image of the products and services offered but are not contractual insofar as they cannot ensure a perfect similarity with the physical products.
The customer service of this site is accessible by e-mail at the following address: ticket.jse@gmail.com or by post at the address indicated in the legal notice, in which case the publisher undertakes to provide a reply within 7 days.

Prices

Unless otherwise stated, the prices in the catalogue are understood to be in Euros, including all taxes, taking into account the VAT applicable on the day of the order and excluding packaging and shipping costs.
Jura Ski Events reserves the right to pass on any change in the VAT rate to the price of the products or services. The publisher also reserves the right to change its prices at any time. Nevertheless, the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer.

Member’s area

The user registered to the site (member) has the possibility to access it by logging in with his identifiers (e-mail address defined at the time of his registration and password). The user is fully responsible for the protection of his or her chosen password. They are encouraged to use complex passwords. If you forget your password, you can generate a new one. This password guarantees the confidentiality of the information contained in the “my account” section and the user is therefore prohibited from transmitting or communicating it to a third party. Otherwise, the site editor cannot be held responsible for unauthorised access to a user’s account.
The creation of a personal space is a prerequisite for any order or contribution by the member on this site. To this end, the member will be asked to provide a number of personal details. The member undertakes to provide accurate information.
The purpose of collecting data is to create a “member account”. This account allows the customer member to consult all his orders made on the site. If the data contained in the member account section were to disappear as a result of a technical failure or a case of force majeure, the responsibility of the site and its editor could not be engaged, this information having no probative value but only an informative character. The member account pages are freely printable by the holder of the account in question, but they do not constitute proof, they are for information purposes only and are intended to ensure the efficient management of the member’s orders or contributions.
The publisher reserves the exclusive right to delete the account of any member who has contravened these general terms and conditions (in particular, but without this example being exhaustive, when the member has knowingly provided erroneous information when registering and setting up his or her personal space) or any account that has been inactive for at least one year. Such deletion shall not constitute damage to the excluded member, who shall not be entitled to claim any compensation as a result. This exclusion is not exclusive of the possibility for the publisher to take legal action against the member when the facts justify it.

Exemption from the publisher’s liability in connection with the execution of this contract

In case of impossibility of access to the site, due to technical problems or of any other nature, the user will not be able to claim any damage and will not be able to claim any indemnity. The unavailability, even prolonged and without any limitative duration, of one or several products, cannot be constitutive of a prejudice for the Internet users and cannot in any way give rise to the granting of damages and interests on behalf of the site or its editor. The photographs and visuals of the products presented on the site have no contractual character, the responsibility of the editor of this site could not be committed if the characteristics of the objects differ from the visuals present on the site or if the latter are erroneous or incomplete.
The hypertext links on this site may lead to other websites and the publisher of this site cannot be held responsible if the content of these sites contravenes the legislation in force. Similarly, the publisher of this site cannot be held responsible if the visit by the Internet user to one of these sites causes him/her harm.

Intellectual property rights relating to the elements published on this site

All elements of this site are owned by the publisher or a third party agent, or are used by the publisher on the site with the permission of their owner. Any copy of the logos, textual, pictographic or video content, without this list being limitative, is strictly forbidden and is considered as counterfeiting. Any member who is guilty of infringement may have his or her account deleted without notice or compensation and without this deletion constituting damage to him or her, without prejudice to any subsequent legal proceedings against him or her, at the initiative of the publisher of this site or his or her agent. Furthermore, any simple link or hypertext link is strictly prohibited without the express written consent of Jura Ski Events.

Brands

The brands and logos contained in the site are registered by Jura Ski Events, or possibly by one of its partners. Any person proceeding to their representations, reproductions, imbrications, diffusions and rebroadcasts incurs the sanctions provided for in articles L.713-2 and following of the Intellectual Property Code.

Limitation of responsibility

The site editor cannot be held responsible for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, disruption of the site service, etc.
The site editor, particularly in the online sales process, is only bound by an obligation of means.
The publisher of the Jura Ski Events website cannot be held responsible for the non-performance of the contract concluded due to the occurrence of an event of force majeure. With regard to the products purchased, the publisher shall not be liable for any indirect damage, operating loss, loss of profit, damage or costs that may occur as a result of the present. The choice and purchase of a product or service is the sole responsibility of the customer. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of the publisher, except in the case of a proven hidden defect, non-conformity, defectiveness or the exercise of the right of withdrawal if applicable, i.e. if the customer is not a professional and the contract entered into to acquire the good or service allows for withdrawal, according to article L 221-28 of the Consumer Code. Translated with www.DeepL.com/Translator (free version) In the event of non-delivery of an order or part of an order, the customer has 30 days from the scheduled delivery date in which to cancel the order automatically by sending a registered letter with acknowledgement of receipt.
The user expressly admits to using the site at his/her own risk and under his/her exclusive responsibility. The site provides the user with information on an indicative basis, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist. In any case, Jura Ski Events can in no way be held responsible:
– for any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of customers, loss of data, etc., which may result from the use of the site or, on the contrary, from the impossibility of using it;
– malfunction, unavailability of access, misuse, incorrect configuration of the user’s computer, or the use of a browser little used by the user;
– the content of advertisements and other external links or sources accessible by the user from the site.

Access to the site

The site editor cannot be held responsible for the technical unavailability of the connection, whether this is due to a case of force majeure, maintenance, an update, a modification of the site, an intervention by the host, an internal or external strike, a network failure, a power cut, or a poor configuration or use of the user’s computer.

Closing an account

Each user is free to close his account on the site. To do this, the member must send an e-mail via the site’s contact form indicating that they wish to delete their account. No recovery of its data will then be possible.

Miscellaneous clauses

The present general conditions are subject to the application of French law. They may be modified at any time by the site editor or his representative. The general conditions applicable to the user are those in force on the day of his/her order or connection to this site. The publisher will, of course, keep all its previous terms and conditions and send them to any user who requests them.
Except for provisions of public order, all disputes which could arise within the framework of the execution of the present general conditions could, before any legal action, be submitted to the appreciation of the editor of the site with a view to an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal proceedings. Unless otherwise provided by public policy, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal seized.

Use of Cookies

A “Cookie” allows the identification of the user of a site, the personalisation of his consultation of the site and the acceleration of the display of the site thanks to the recording of a data file on his computer. The site may use “cookies” mainly to 1) to obtain navigation statistics in order to improve the User’s experience, and 2) provide access to a member’s account and content that is not accessible without logging in.
The User acknowledges that he/she is aware of this practice and authorises the site editor to use it. The publisher undertakes never to communicate the content of these “Cookies” to third parties, except in the case of legal requisition. The User may refuse the registration of “Cookies” or configure his browser to warn him before accepting “Cookies”. To do this, the User must set the parameters of their browser:
– For Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
– For Safari : https://support.apple.com/fr-fr/ht1677
– For Google Chrome : https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en&safe=on
– For Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
– For Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

How to place an order and description of the purchasing process

The “Shopping Cart” is defined below as the immaterial object grouping together all the goods or services selected by the user of the site with a view to a purchase, having clicked on these objects. Once the Internet user considers that he/she has selected and added to his/her basket all the items he/she wishes to purchase, he/she will have the possibility, in order to validate his/her order, to access his/her basket by clicking on the button provided for this purpose. He will then be redirected to a summary page where he will be informed of the number and characteristics of the products ordered, as well as their unit price.
If he/she wishes to validate his/her order, the Internet user must tick the box relating to the ratification of the present general conditions of sale and click on the validation button. The Internet user will then be redirected to a page where he/she will have to fill in the order form. In the latter case, he/she will have to provide a certain amount of personal information about him/her, which is necessary for the proper processing of the order. Once the Internet user has completed the form, he/she will then be invited to make payment using the payment methods listed in the section of these general conditions relating to payments. After a few moments, the Internet user will receive an e-mail confirming the order, reminding him/her of the content of the order and the price. The order becomes effective upon receipt of payment by the Customer.

Jura Ski Events reserves the right to cancel or refuse an order for any reason whatsoever, and more particularly in the event of a supply problem or previous dispute with the Client. The products and articles sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause.

Payment information

The Internet user can place an order on the present site and can make payment by credit card or bank transfer.
Payments by credit card are made by means of secure transactions (credit card, transfer) or by Paypal. These systems, thanks to the SSL (Secure Sockets Layer) protocol, ensure the confidentiality and security of data transmitted on the site. <The present site does not have access to any data relating to the user’s means of payment. Payment is made directly to the bank or payment service provider receiving the Customer’s payment. In the event of payment by cheque or bank transfer, the delivery periods defined in the article below only begin to run from the date of effective receipt of the payment by the seller, the latter being able to provide proof of this by any means. The availability of the products is indicated on the site, in the description of each article.

Availability

The products or services on the site are offered as long as they are visible on the Site and within the limits of available stocks. In case of temporary unavailability of a product, a mention such as “supply in progress” will appear on the Site

Delivery

The delivery costs will be indicated to the customer before any payment is made and concern only deliveries made in Metropolitan France, Corsica and the Principality of Monaco. For any other place of delivery, it will be up to the customer to contact the customer service. Unless otherwise stated on the site during the ordering process or in the description of the products ordered, the publisher undertakes to deliver the products within a maximum of 30 days after receipt of the order. If the delivery time is exceeded by more than 30 days, the Customer may terminate the sales contract and will be fully reimbursed..

Any delay in delivery exceeding 7 working days may result in the cancellation of the sale at the Customer’s initiative, upon written request by the Customer by registered letter with acknowledgement of receipt. The Customer will then be reimbursed, within a maximum period of 14 days, for the sums he/she has committed to the order. This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the customer undertakes not to take legal action against the site and its publisher and waives the right to invoke the resolution of the sale provided for in this article.

The delivery times indicated are indicative and are estimated on the basis of the times usually observed for this type of service. The times indicated are therefore not guaranteed by Jura Ski Events which will nevertheless endeavour to respect them as far as possible. If Jura Ski Events exceeds the indicative deadline, the Client may not claim any compensation.

The delivery methods offered to the client by Jura Ski Events are :

Shipping costs include packaging, handling and shipping costs. Shipping costs are variable and degressive depending on the delivery option chosen by the Customer and the amount of the Customer’s order. Above a certain amount, indicated on the Site and at the time of the order, the amount of the shipping costs is offered (excluding gift wrapping).

The risks of loss or damage to the products are transferred to the Customer as soon as he takes physical possession of the ordered products. The Customer may refuse a parcel at the time of delivery if he/she notices any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products…); any anomaly must then be indicated by the buyer on the delivery note, in the form of handwritten reserves, accompanied by the buyer’s signature. In order to exercise his/her right of refusal, the buyer must open the damaged or defective package(s) in the presence of the carrier and have him/her take back the damaged goods. If the buyer fails to comply with these instructions, he will not be able to exercise his right of refusal, and Jura Ski Events will not be obliged to comply with the buyer’s request to exercise his right of refusal. From the date of receipt of the parcel, the Client has a maximum of 48 hours to notify Jura Ski Events in writing of his refusal. Jura Ski Events shall not be held responsible for any damage resulting from the misuse of the product purchased.

The Customer must inform Jura Ski Events in writing within 48 hours of receiving the package.
<You may not be able to use the product for any purpose other than that for which it was purchased.

If the Customer’s package is returned to the publisher by the Post Office or other postal service providers, the publisher will contact the Customer upon receipt of the return package to ask for further action on the order. If the Customer has mistakenly refused the parcel, the Customer may request the return of the parcel by first paying the postal charges for the new shipment. The postal charges must be paid even for orders for which the postage was offered at the time of the order.

Cancellation of the event

In case of cancellation of the event, tickets will be refunded in full. If the covid situation changes the attendance gauges for the event we will be obliged to refund the last tickets purchased.

Withdrawal and returns

In accordance with the provisions of Article L.211-28 of the Consumer Code, the Customer has a withdrawal period of 14 calendar days from receipt of the products to exercise his right of withdrawal without having to justify his reasons or pay any penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, the Customer is liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. The cost of returning the product shall be borne by the Customer. The Customer must formulate his/her wish to use his/her right of withdrawal via the Site’s withdrawal form to be completed and sent to Jura Ski Events . Upon receipt of his request, a return number will be provided and he must enclose it with the return package, the postal format of which will be of the “tracked” type (Colissimo suivi or Chronopost).

In the event that the right of withdrawal is exercised, Jura Ski Events will reimburse the sums paid, within 14 days of notification of the Client’s request, using the same means of payment as that used by the consumer for the initial transaction.

In the event of non-compliance with the return conditions stipulated in this article, Jura Ski Events reserves the right to refuse the package and the Client’s refund. In accordance with the provisions of Article L.221.28 of the Consumer Code, the right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalised.

Warranty for products purchased on this site

All items purchased on this site benefit from the following legal guarantees, as provided for in the Civil Code;
Guarantee of conformity:
According to articles L. 211-1 to L. 212-1 of the Consumer Code, the seller is obliged to deliver goods in conformity with the contract and to respond to defects in conformity existing during the delivery of the goods. The guarantee of conformity may be exercised if a defect existed on the day the product was taken into possession. However, if the defect appeared within 24 months of that date (or within 6 months if the order was placed before 18 March 2016 or the product is sold second-hand), it is presumed to meet this condition. On the other hand, after this 24-month period (or 6 months if the order was placed before 18 March 2016 or the product is sold second-hand), it will be up to the customer to prove that the defect existed at the time he took possession of the goods.
In accordance with Article L. 211-9: “in the event of a lack of conformity, the buyer shall choose between repairing or replacing the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. He shall then be obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.
Guarantee of hidden defects :
According to articles 1641 to 1649 of the Civil Code, the customer may request the exercise of the guarantee for hidden defects if the defects presented did not appear at the time of purchase, were prior to the purchase (and therefore do not result from the normal wear and tear of the product for example), and are sufficiently serious (the defect must either render the product unfit for the purpose for which it was intended, or diminish that purpose to such an extent that the buyer would not have purchased the product or would not have purchased it at such a price if he had known of the defect).
Complaints, requests for exchange or reimbursement for a non-conforming product must be made by post or by e-mail to the addresses indicated in the legal notices of the site, within 30 days from the date of delivery (this period does not apply in the case of a hidden defect, as previously stated). The cost of returning the goods is at the buyer’s expense.
In case of non-conformity of a delivered product, it can be returned to the seller who will exchange it. If it is impossible to exchange the product (obsolete product, out of stock, etc.), the buyer will be reimbursed by cheque or bank transfer for the amount of his order.

Archiving

Jura Ski Events will archive the order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code. The computerised registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Framing of conditions

If any provision of the Terms and Conditions shall be deemed unlawful, void, or for any other reason unenforceable, then that provision shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms describe the entire agreement between the user and the Website. They supersede all prior or contemporaneous written or oral agreements. The Terms and Conditions are not assignable, transferable or sub-licensable by the user himself.
A printed version of the Terms and Conditions and all notices given in electronic form may be requested in judicial or administrative proceedings relating to the Terms and Conditions. The parties agree that all correspondence relating to these Terms and Conditions shall be in the French language.

Notifications

Any notification or notice concerning these terms and conditions, the legal notices or the personal data charter must be made in writing and must be delivered by hand, registered or certified mail, by post or any other nationally recognised courier service that allows you to track your packages regularly, or by e-mail to the addresses indicated in the site’s legal notices, specifying your full name, contact details and the subject of the notice.

Reclamations

Any claim relating to the use of the website, the service offered on this website, or any other related service, the website’s pages on any social networks or the terms and conditions, legal notice or privacy policy must be filed within 365 days of the date of origin of the matter giving rise to the claim, regardless of any statute or law to the contrary. If such claim is not filed within 365 days, such claim will be forever barred in court.

Misstatements

It is possible that the website and the services offered may contain inaccuracies or errors, or information that is not in accordance with the general terms and conditions, the legal notice or the personal data charter. Furthermore, it is possible that unauthorised modifications are made by third parties on the site or on related services (social networks, etc.). We make every effort to ensure that such deviations are corrected.
In the event that such a situation should escape us, please contact us by post or by e-mail at the addresses indicated in the legal notice of the site with, if possible, a description of the error and the location (URL), as well as sufficient information to enable us to contact you. For copyright-related enquiries, please refer to the section on intellectual property in the legal notice.

Law applicable in the event of disputes

This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts shall have exclusive jurisdiction.

CONSUMER MEDIATION SERVICE

Amicable settlement of disputes between the Professional and the Consumer in accordance with Articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code. In the event of an unresolved dispute between the Professional and the Consumer, the consumer may refer the matter to the Consumer Ombudsman. Before referring the matter to the Consumer Mediator, the consumer must have already tried to resolve his dispute directly with the professional by means of a written complaint or have made a complaint under the terms of the contract concluded with the professional. Consumer mediation is an out-of-court settlement of consumer disputes, and if the conditions are met, a consumer mediation will take place according to a precise process and the texts in force. The procedure is free for the consumer (R612-1 of the Consumer Code).

TO REFER TO THE CONSUMER OMBUDSMAN :

Si aucun accord avec le professionnel suite à réclamation,

Amicable settlement of disputes between the trader and the consumer in accordance with Articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code (Conditions of admissibility). Free procedure for the consumer.

IMPORTANT :

Never send the original documents requested to the Consumer Ombudsman, please send photocopies

Never send defective, disputed or refundable items to the Consumer Ombudsman

Please specify your telephone number and e-mail address

Link to the European Online Dispute Resolution Platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

Formulaire de rétractation

In accordance with Article L21.05 of the Consumer Code, (“Hamon Law”) of June 2014, the Client can find below a standard withdrawal form for an order placed on the site, to be sent to Jura Ski Events by registered mail with acknowledgement of receipt. It is understood that the Client will bear the cost of returning the goods in the event of withdrawal, as well as the cost of returning the goods if, due to their nature, they cannot normally be returned by post, and that this withdrawal can only take place under the withdrawal conditions stipulated in these general terms of sale.

For the attention of Jura Ski Events, Stade Nordique des Tuffes, route des tremplins, 39220 Prémanon
Name, first name and address of the Client:
Date of letter :
Subject: Withdrawal
Dear Sir or Madam,
I wish to take advantage of my right of withdrawal as provided for in Article 121-17 of the French Consumer Code, concerning the contract relating to the order placed with your company on the website and relating to the following goods

Date of order :
Date of receipt of order :
Item reference :
Item name :
Quantity :
Total amount including VAT :

We look forward to your full cooperation,
Yours sincerely